Return Policy

Digital Devices Ltd provides Hassle Free return policy. We understand and value the nature of Mission Critical products, and once any such issue arises, our Technical and Customer support team resolves the issues on priority basis for our valuable customers.

Warranty

All the products available on the website and provided to customers are new and come with standard manufacturer’s warranty, unless otherwise stated.

Wrong Orders:

If a customer has placed the wrong order, he/she should immediately call our customer support and get it corrected right away, so restocking fee doesn’t get applied to the customer. If the order is already shipped or ready for pick up then Digital Devices Ltd reserves the right to charge the restocking fee for the mistaken order.

Our vigilant staff gives special attention while shipping the orders, so the probability of wrong order getting shipped is at minimum possible, but in any case if such situation arises, Digital Devices Ltd will arrange the reshipment of wrongly shipped order.

RMA Policy

If in any case ordered products are not working and are within warranty, the customer can get in contact with our support team right away, so we can replace the faulty product after testing and confirming.

Our easy and quick RMA procedure consists of following steps:

Call or email our Customer support and get the RMA number against the order you want to return/replace, after the confirmation from our support team
Items should be returned to Digital Devices Ltd’s address (Rays House, North Circular Road, London, NW10 7XP)
Once the item is received, our technical team will perform the testing on priority basis.
After the technical team’s confirmation, a replacement will be shipped to your given address right away.